Terms of Service.
Updated: 03.08.2022
ALL SALES ARE FINAL. ALL DEPOSITS ARE NON-REFUNDABLE.
THE LET GO CURE DOES NOT ACCEPT SAME-DAY BOOKING.
IF YOU HAVE QUESTIONS ABOUT ANY OF OUR SERVICES, PROCESSES, AND/OR TERMS & POLICIES, PLEASE INQUIRE BEFORE BOOKING.
By scheduling an appointment, you confirm that you have read, understand, and agree to our Terms of Service & Medical Disclaimer. If you have questions about any of our policies, terms, disclaimers & disclosures, please contact us via email: compliance@theletgocure.com.
BOOKING:
*Reiki appointments are temporarily suspended due to changing in-person guidelines.
All scheduled appointments are subject to our No-Cancellation Policy, all sales are final.
All appointments must be booked via our online scheduler, found here Book Now.
No appointments will be booked via telephone.
The Let Go Cure has no consultants on staff who are able to prescribe medication. Do not book an appointment seeking a prescription.
The Let Go Cure has no consultants on staff who are able to write a blood testing lab script, but consultants will provide the recommended names of tests to request and can also provide recommendations to professionals who are able to write those scripts.
CHILDREN & MINORS:
Children under the age of 13 years old are not permitted to access or use this website without parental approval and direct supervision.
Minors under 18 years old are not permitted to schedule appointments.
If you wish to schedule an appointment for your child and/or minor, you are welcome to.
Appointments for children under the age of 13 must be attended by a parent and/or guardian.
Appointments for minors between the ages of 13-18, may be attended with a parent and/or guardian or independently, provided the appropriate boxes on the intake forms have been checked and signed.
LOGISTICS:
All Consultations are Virtual (Telephone and/or Video).
Logistics regarding your telephone and/or video appointment will be sent electronically via email to the email address provided when booking.
Prior to your appointment, please ensure that you have working technology and internet access.
You will receive intake forms to complete and submit prior to your appointment, as outlined in your booking. Please ensure all materials are submitted and receipt of submission has been confirmed.
If there are any labs, tests, results, documents, history, etc that you wish the Consultant to review prior to your appointment, please determine if it meets information requested on your intake forms and submit it with those forms. If it does not meet information requested by your Consultant and exceeds it, please add a Results Review onto your appointment booking, and submit the additional materials at least 7 days prior to your appointment so the Consultant has appropriate time to review and consider all materials properly.
NON-DISCRIMINATION POLICY:
The Let Go Cure accepts clients of all origins, races, sexes, genders, nationalities, sexual preferences, economic statuses, abilities, faiths, beliefs, and mindsets. We believe that access to health and wellness is a human right, and we are actively working on furthering accessibility for all.
ACCESSIBILITY / ACCOMMODATIONS:
Please read our Accessibility Statement.
If you have an accessibility request and/or need an accommodation, please contact us at support@theletgocure.com to arrange. We will make every effort available to us, within reason, to accommodate requests. Please consider the timing of your request, allowing maximum ability for The Let Go Cure to consider, inquire, and arrange appropriately, with notice at least 7 days prior to your scheduled appointment.
If you are unable to provide notice at least 7 days prior, alternative arrangements may be considered such as rescheduling your appointment to a later date to allow time for appropriate recommendations.
CONSULTANT-CLIENT RELATIONSHIP:
The Let Go Cure will make reasonable efforts to accept and serve all clients, within our outlined terms and provided availability.
The Let Go Cure has the right to choose and accept clients at its sole discretion, with or without reason, and does not have to provide clients with reasoning.
If The Let Go Cure does not feel comfortable with and/or can no longer serve you, we will make every effort to recommend a similar provider who would be better suited to your needs.
Some examples include:
Non-compliance and/or non-adherence to the Terms of Service and Medical Disclaimer, and/or any of our Website’s Policies including Terms & Conditions, Privacy Policy, Intellectual Property Protection, DMCA Notice & Copyright Compliance, and Website Disclaimer and Affiliate Disclosure.
Consultant’s lack of comfort in assisting, including but not limited to: potential medical abuse, extremely rare and/or specified medical issues that require further expertise, drug abuse, issues regarding minors and/or elderly, end of life care, and/or medical emergency.
Lack of respect for the Consultant, including but not limited to: repeated cancellation and/or rescheduling of appointments, repeated lateness, rudeness, use of verbal and/or written expression or other language deemed offensive and/or abusive, failure to submit intake forms, failure to pay in full on-time, attempts to regain payments via returns and/or chargebacks.
Any illegal and/or unlawful activity, including but not limited to: doxxing, cyberattacks, theft of proprietary information, slander and/or libel, and willful harm brought against the Consultant’s, The Let Go Cure’s, any House of Brockmann LLC subsidiary business’, and/or partner’s professional, personal, or familial reputation.
ATTENDANCE:
Please arrive to your scheduled appointment on time, as a sign of respect to my time, work, and self, in addition to my other clients who are scheduled after your slot, or are on the waiting list.
You are responsible to complete and submit all requested forms prior to your scheduled appointment. Failure to do so by the required deadline will be considered a forfeited appointment.
Your deposit will be retained, you will lose your scheduled appointment, and have the option to reschedule for a late date, subject to our Rescheduling policy.
If you are unable to attend your scheduled appointment for any reason, you may reschedule your appointment subject to our Rescheduling policy.
If you do not attend your scheduled appointment time, your service will be forfeited.
No extra guests. Appointments unless otherwise specified are for one person only. No children are permitted to sit in during your appointment time. This helps maintain consultant-client relationship. You will be turned away if not followed.
LATE FEE:
Clients must arrive on the scheduled date and time unless otherwise instructed.
Failure to arrive on time will result in a cancellation, subjected to forfeited services.
If a client notifies The Let Go Cure in writing within the 72 hours prior to their scheduled appointment time that they will be unable to attend the appointment and/or will be late, the client will receive a written response with confirmation of this notification and instructions on their options.
Clients will be able to forfeit their appointment time and services booked completely, including their 50% deposit, and will not be charged for the remainder payment.
Clients will be permitted to reschedule their appointment, subject to a transfer of their original 50% deposit to their new appointment date, in addition to their remainder payment, and a new Rescheduling Fee of 50% of their scheduled service cost. (i.e. $100 deposit, $100 remainder due, $100 Rescheduling Fee).
Cancellation of appointment less than 24 hours leading to your scheduled date and time will result in forfeited appointment deposit.
Clients that arrive late to their scheduled appointment time will not be permitted to extend their appointment.
Late time will be forfeited, and is not refundable and/or transferable.
DEPOSITS:
All deposits are non-refundable, please ensure you are able to arrive on the date of appointment before booking.
Deposits can be transferred to rescheduled appointment before 72 hours prior to your scheduled appointment time.
Deposit transfers to a rescheduled appointment are allowed one time only.
Remaining service fee must be paid electronically prior to your appointment time.
RETURNS:
ALL SALES ARE FINAL. ALL DEPOSITS ARE NON-REFUNDABLE.
The Let Go Cure hopes you are pleased with your purchase and experience. However, services received are not eligible for return and/or refunds.
Scheduled appointments are not eligible for returns and/or refunds.
The Let Go Cure does not issue store credit, ever.
NO-CANCELLATION:
ALL SALES ARE FINAL. ALL DEPOSITS ARE NON-REFUNDABLE.
Individually scheduled appointments are able to be cancelled, however your deposit is non-refundable.
EXCHANGES:
Appointments & services are not eligible to be exchanged, due to the prior prep work involved including submission and review of intake forms.
If you wish to change services booked prior to your scheduled appointment, you are permitted to cancel your appointment and rebook a different service for the same scheduled time and date, subject to our Cancellation & Rescheduling Policies.
RESCHEDULING:
You will be able to reschedule your appointment up to 72 hours prior to your scheduled time. Any request to reschedule within 72 hours prior, will be subject to be charged a Rescheduling Fee of 50%.
SHARING & GIFTING:
Scheduled appointments and booked services are not eligible to be shared or gifted.
Deposits are non-transferable to store credit and/or gift cards.
Scheduled appointments and booked services must be attended by the original client, as there is much prep work that goes into appointments, including review of intake forms.
If you are wishing to share and/or gift a service, please purchase a gift card in the recipient’s name.
BUNDLES:
Discounted Bundles are due in full upon booking.
Appointments can be scheduled and redeemed individually at a later date, per the terms of your bundle.
Only one person is permitted to redeem the services and/or appointments per bundle. You are not permitted to purchase a bundle and distribute services and/or appointments to multiple individuals.
Please see individual bundle’s terms listed at the bottom of each description for information pertaining to scheduling, validity, and expiration of services.
All bundled packages of services scheduled and paid for are ineligible for return and/or cancellation.
All bundles are subject to the same terms for rescheduling, re-sharing, and exchanging.
Any services paid for but not redeemed within the written allocated expiration time period will be forfeited. You are not permitted to return, exchange, re-share, and/or gift any of the services and/or appointments in your bundle.
PAYMENTS:
Consultations scheduled individually (one-at-a-time), are subject to a 50% deposit upon booking, payment in full is due prior to your appointment. This deposit is non-refundable.
Tests and Record Reviews are due in full upon booking.
Discounted Bundles are due in full upon booking.
All payments must be made electronically via our payment processor.
The Let Go Cure will not accept payments via other processors, including Zelle, Venmo, and/or PayPal.
The Let Go Cure does not accept cash and/or checks as valid payment.
If there is an alternative payment method you prefer and do not see listed, please contact us to inquire.
GUARANTEE:
The Let Go Cure does not guarantee outcomes: the success of any protocol, treatment, and/or practice offered.
The Let Go Cure only guarantees that the service booked was received to the highest standard available and possible.
As each client’s body, mindset, environment, personal lived history, trauma, conditions, medications, diagnoses, and ailments differ, it is impossible to expect the same exact result within a set time frame. The body takes its own time when healing itself.
The Let Go Cure does guarantee that the protocols, treatments, and/or practices offered have delivered remarkable results for many clients, and that consultants will work with you until the result you are seeking is achieved. If a consultant believes that there is a different modality that will bring you better and quicker success for your specific issue, the consultant will provide you with that information and research, along with a list of recommended providers, and send an introductory email on your behalf, if you wish to seek additional guidance and/or switch providers entirely.
The Let Go Cure does not guarantee customer satisfaction.
The definition of customer satisfaction is defined by the client’s perception of whether their anticipated expectation was met.
The Let Go Cure does guarantee services received.
The definition of services received includes:
a date and time scheduled in advance and mutually agreed upon by both Client & Consultant
a Consultant available and present during that agreed upon scheduled date and time
Time allocated for the client to outline and describe the situation they are seeking assistance with
Time allocated for the Consultant to consider the situation shared
Time allocated for the Consultant to share informed advice with the client based on their professional expertise and knowledge, in alignment with the type of service booked (protocol, treatment, practice)
Time allocated for the Consultant to outline the first step of the plan to be implemented
Time allocated for the client to ask a few questions
If the above conditions have been met, your service was “received”, meeting our guarantee.
The Let Go Cure does not guarantee the client’s understanding of, agreement with, application of, and/or adherence to said advice and/or services.
The Let Go Cure only guarantees receipt.
For example:
(MET) A client books a Root Cause Protocol Consultation.
(MET) The client confirms and receives a set appointment date and time, mutually agreed upon.
(MET) The Consultant and the client both attend the consultation at that date and time, and remain actively available and participatory for the entire duration.
(MET) The client explains their situation and asks for advice.
(MET) The Consultant listens to this situation, considers it, and makes appropriate recommendations.
(NOT MET) The client does not agree with those recommendations, is not willing to adhere to them, does not think they will be beneficial and/or agrees to them but then does not apply them to their life and/or does not continue to apply them and misrepresents this info.
(NOT MET) The client then seeks a refund because they are unhappy with the advice, do not agree to it, and/or did not apply it or adhere to it properly, or misunderstood it.
(NOT MET) They will not be eligible for a refund, as the client has received the service, and the satisfaction with the service itself is not guaranteed.
If you feel that your service did not meet one of the guarantees above, please send an email to: support@theletgocure.com
Please include the date and time of your appointment and service booked, along with a brief description of what aspect of our service did not meet your expectations, and why you feel the guarantee was not honored.
Upon receipt of complaint, The Let Go Cure will acknowledge understanding immediately, and begin the consideration process. The Let Go Cure has up to 5 business days from receipt of complaint to determine whether this meets our guarantee, providing a thoroughly outlined and detailed explanation, including potential action items should our guarantee be found to have failed, sent to the email address provided to us.
If for some reason The Let Go Cure is unable to meet one of the guarantees above, due to an emergency, sudden illness, act of god, power outage, or some other identifiable situation, The Let Go Cure will reach out to the client first to notify and provide alternative solutions, such as a rebooking and/or rescheduling of your appointment with waived rescheduling fees, and/or other options The Let Go Cure deems apologetically appropriate for inconveniencing the client.
Although The Let Go Cure believes the adage that “the customer is always right”, as our business is primarily a service-model, and the service we deliver is advice & education, we do not feel we are morally able to offer a guarantee based on customer satisfaction for the following reasons:
Given the nature of our work, sometimes when the advice is first presented, the client initially and automatically rejects it. This is part of the cognitive dissonance cycle outlined in our branding literature. This is a normal human response, and is expected by the consultant. It is hard to integrate newly presented information that is oppositional to your previously established worldview.
For illustrated example: Bananas are yellow. This is established fact. We believe this and we see this. Your consultant shares with you knowledge that this was incorrectly accepted as fact based on one scientist’s study and opinion, and now that everyone has believed this to be true for all of these years, it has not been questioned. Your consultant shares that bananas are indeed pink, and if you are the intellectually minded type, they are happy to share with you the empirical data, evidence, research, and case studies outlining why this is true.
Many clients hire a wellness consultant because they know they are incapable of following through on their own, have previously tried and failed, and are deeply resistant to making these changes, even though they want to. They hire the consultant to “force or pressure” them to comply to the protocol. However, sometimes these clients are hoping that the consultant will agree with them, validating their lack of compliance.
For illustrated example: A client books an appointment in the hopes that the consultant would agree that they do not need to balance their emotions via meditation, reiki, eft, therapy, etc. A consultant recommends changes that the client is resistant to, and explains how their health goals will met quicker and more easily if they begin practices that assist in balancing their emotions. The client did not expect the consultant to disagree with their preconceived expectation.
Clients anticipate that the services they pay for will work rapidly and dramatically. This is not true, every client is different and not all protocols, treatments, and practices work as well on every client. If you’ve been sick for 10 years, you should not expect results in 3 months.
For illustrated example: A client is recommended by a friend to try said protocol. Their friend lost 25lbs in 3 months, and was able to cease use of diabetes and cholesterol medications. The client begins the protocol and in 3 months has only lost 5lbs. The protocol did not live up to their preconceived expectation.
Most people are non-confrontational, and will accept advice and appear to understand, appreciate, and be willing to adhere to it. Sometimes clients do this, knowing that they will not make the changes, and then report back week after week that the changes were made but not working, only to come clean months later.
For illustrated example: A client agrees to practice three mindfulness exercises a day. The consultant discusses different options, and the client picks out the three that sound the most interesting to try. The consultant prepares written instructions for the client for each of the three exercises in their plan. Each week the client confirms that they have practiced daily, but has not seen results. The client actually forgets daily, and sometimes only does one or even none of the exercises. They are unhappy that the advice is not working to relieve their anxiety and stress.
In each of the above illustrated examples, it is clear that the client (customer) is unhappy with the service received. However, if they asked for a refund due to lack of customer satisfaction, they would be denied. In each example, the consultant clearly provided the service and met the terms outlined for “services received”.
Lastly, as a consultant providing wellness education and advice, there is a moral and professional standard and duty to provide factual, evidence based, beneficial advice, without regard to the client’s feelings, beliefs, and/or willingness to comply to the advice. The Let Go Cure stands by their advice, and delivers the service of providing said advice. It is the client’s responsibility to decide if the advice is appropriate for them and/or if they are willing to adhere to it.
Unfortunately, in a business as subjective as ours, it is impossible for us to offer a customer satisfaction policy beyond guarantee of services received, as hopefully our illustrated examples proved the potential multitude of gray areas, and the potential for bad actors to take advantage of said policy without firm standards in place.
The Let Go Cure hopes you understand our position on this matter, as well as our intent to provide you the highest level of accurate and honest care.
PRIVACY:
The Let Go Cure respects HIPAA laws and makes every effort within reason to remain HIPAA Compliant. To achieve this, all new clients will need to complete a HIPAA Release Form.
The Let Go Cure offers advice from Alternative Practitioners, Wellness Consultants and Coaches, and Professional Healers, which in most States does not constitute as “Licensed Professional Health Advice” mandating Confidentiality or a Duty to Warn/Protect. However, we believe that Consultant-Client Confidentiality is the cornerstone to a successful wellness relationship based on safety and mutual trust. Our Consultants will make every effort to maintain Confidentiality of your shared information, and only share the minimum required in alignment with Federal and North Carolina State Law, in addition to the following standard Code of Ethics:
To provide necessary professional services.
To get appropriate consultations.
To obtain payment for services.
If a client presents a danger to themselves or others.
If you wish for your Personal Health Information to be shared with others, please indicate appropriate instances of allowance along with designated approved individuals/parties on your HIPAA Release Form.
It is the Client’s sole responsibility to ensure their HIPAA Release Form is up-to-date and valid. If you change relationships, contact information, etc, please notify The Let Go Cure immediately to request a new HIPAA Release Form via email at privacy@theletgocure.com — once submitted and updated, you will receive a confirmation email. Please do not assume that your HIPAA Release Form was updated on your behalf, or that the Form was received.
Please review our Privacy Policy for further information on how we handle, store, and keep sensitive data. None of your health information will be shared with the exception of third-party service providers such as our scheduler, website, and email services. We do not sell information.
You are not permitted to record our sessions. Any recording that is found, posted, and/or shared, without expressed written permission from The Let Go Cure, will be deemed in violation of these terms. For more information, please review our Intellectual Property Protection Policy.
Your appointment will be recorded by The Let Go Cure for archival and record-keeping.
Through the act of booking an appointment, you agree to consent to the recording of our session.
At the beginning of our session, I will verbally ask you permission to record our session as a formality. This verbal permission is a formality only, and does not constitute as consent.
Recordings of our sessions will never be made available to the public, will not be used for marketing and/or advertising purposes, and will not be shared.
Recordings will be stored on a secure and encrypted physical server at an undisclosed location.
Recordings may also be uploaded to a secure and encrypted remote server for your personal access.
If you would like access to listen to your recordings again, please let me know by indicating so on the appropriate box located on your intake forms, as well as during our appointment. Within 24-48 hrs after our appointment, I will make the session recording available for you.
Available recordings do not change ownership rights and/or allow permission for you to download, host, and/or share the recording. The Let Go Cure remains the owner of said recordings, and any violation of this will result in copyright infringement liability.
If you have any questions concerning our privacy policies, please contact us at: privacy@theletgocure.com